Good customer relations through AI
By the end of March 2026, the third-largest telecom service provider in the nation hopes to have commercialized the technology after a year of internal and external testing.
The bank is working on the development of a new solution that can convert the customer’s voice into a calm conversational tone and deliver it to workers using AI-enabled emotion recognition and voice processing technology, SoftBank announced on Wednesday.
To convert customers’ voices into a calm conversational tone before it is delivered to the workers, the bank is working on a new solution using AI-enabled emotion recognition and voice-pressing technology, SoftBank announced on Wednesday.
SoftBank announced its first quarter earnings report two days ago and reported a profit of $2.11 billion (328.9 billion yen). The bank hopes that better customer service through AI will help boost business.
The SoftBank subsidiary Arm Holdings, a British chip designer that the company hopes can spur innovation in artificial intelligence throughout its portfolio of businesses, is attracting more and more attention from investors.
SoftBank looks at workers’ well-being along with that of customers
Though harassment of employees in the service industry is a problem that has gained increased attention in recent years, Japan takes pride in its excellent standards of customer service. To improve worker protection, the government is considering passing laws.
About half of the 33,000 participants in this year’s poll conducted by UA Zensen, a labor union representing workers primarily in the retail and service sectors, reported having been harassed by clients in the previous two years.
